HOW TO MAKE A TONIC EYEWEAR WARRANTY CLAIM
Last updated: July, 2024
For a warranty claim, please contact TONIC EYEWEAR Customer Care at 03 9761 7002 for warranty claim assistance or send the item to the below address:

Returns
Tonic Eyewear
PO BOX 547
Croydon VIC 3136

HOW TO SHIP YOUR WARRANTY CLAIM PRODUCT TO TONIC EYEWEAR
Pack your product in a cardboard box to ensure a safe delivery of your product. TONIC EYEWEAR is not responsible for packages lost in transit.

  • Your name, return address, telephone number, a brief summary of the issue.

We will require proof of purchase to determine if your product is still within our warranty period. Once received, we will contact you again to discuss warranty or other repair or replacement options.

WARRANTY POLICY
Any expenses incurred in returning product for warranty assessment will be done so at the expense of the purchaser. If the warranty claim is deemed to be invalid, we will contact you to see if you want us to conduct repairs at your cost and, in any event, you will be charged for outbound freight based on TONIC EYEWEAR’s standard shipping rates.

TONIC EYEWEAR LIMITED WARRANTY
TONIC EYEWEAR products are warranted for one year from the date of purchase against manufacturer’s defects. The warranty is valid only to the original purchaser with a proof of purchase from an Authorized TONIC EYEWEAR Dealer that clearly shows the purchase date. Alteration, misuse, abuse, or installation of non-TONIC EYEWEAR lenses will void this warranty.

Scratched and broken lenses are not covered under TONIC EYEWEAR’s warranty policy.

If any acetone or bleach, alcohol, IPA, ethanol, methanol, etc... comes in contact with your TONIC EYEWEAR TR90 polyamide frame, the frame can be damaged or destroyed. This is not considered a manufacturer’s defect and is not covered under TONIC EYEWEAR’s warranty policy.

The customer’s exclusive remedy for a breach of warranty will be the repair or replacement of the item as determined by TONIC EYEWEAR. The warranty does not affect the legal rights of customers under applicable state or national laws governing the sale of consumer goods.

If you have any questions about your Warranty Policy, please Contact us.